Terms & Conditions

1. Introduction

At OCLAIR, protecting your personal data is a top priority. We are committed to handling all information you entrust to us in a transparent, secure, and responsible manner, in compliance with applicable regulations, including the General Data Protection Regulation (GDPR - EU 2016/679) and the French Data Protection Act.

This privacy policy explains how we collect, use, and protect your personal data when you browse and purchase on oclairshop.com.

2. Personal Data We Collect

We only collect the data strictly necessary to process your orders, manage customer service, and continuously improve your experience on our store.

Data we may collect:

  • First and last name
  • Shipping and billing addresses
  • Email address
  • Phone number
  • Payment information (encrypted and secured by our payment providers)
  • Order history
  • Browsing data (cookies and anonymized analytics)

3. Why We Collect Your Data

Your data allows us to:

  • Process and ship your orders
  • Manage your customer account and order tracking
  • Notify you of new products and exclusive offers (with your consent)
  • Answer your questions via customer service
  • Improve the site’s performance, security, and usability

4. Who We Share Your Data With

Your personal data is treated with strict confidentiality.
It may only be shared with:

  • Our logistics partners and carriers to ensure delivery
  • Our technical partners (payment, hosting, maintenance)
  • Government authorities if legally required

We never sell or rent your personal information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable legal obligations:

Purpose Retention Period
Order data 5 years (accounting obligations)
Billing data 10 years (tax obligations)
Newsletter Until you unsubscribe
Browsing data (cookies) Up to 13 months

 

6. Cookies & Tracking

Our website uses cookies to optimize your browsing experience, analyze site performance, and personalize your experience.

You may adjust your cookie preferences at any time through your browser settings. However, disabling essential cookies may limit access to certain site features.

7. Your Rights

In accordance with the GDPR, you have the following rights at any time:

  • Right to access your data
  • Right to rectify inaccurate data
  • Right to delete your data
  • Right to object to data processing
  • Right to data portability
  • Right to restrict processing

To exercise any of these rights, simply contact us at:
📩 contact@oclairshop.com

We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, alteration, or disclosure.

9. Changes to This Privacy Policy

We may update this privacy policy to comply with legal or technical developments. The latest version is always available on this page.

10. Contact

For any questions regarding your personal data, please contact:

OCLAIRSHOP - Privacy Department
📩 contact@oclairshop.com